Implemented everything but nothing happens

May 8, 2010 at 3:15 PM


I have done everything as described but it does not seem to be working.

To be more specific, I wan to make an auto-increment field for tickets (Cases), to avoid the weird numbering that CRM does.


  1. I create an attribute in cases, called new_caseid (int)
  2. publish all
  3. go to incremental numbering and create an new object called "Case ID" (Name: Case ID, entity_schema_name: incident, field_schema_name: new_caseid, current position: 10
  4. The I go to the server and run the plugin registration, put all the data as explained, no errors pop up
  5. I open a new case, and then goto  incremental numbering, but the number hasn't changed

 Any ideas?